Refund policy

Return and Refund Policy

We want you to love your GlowSaurus. If something isn't right, we're here to help.

30 day returns
You have 30 days after your order arrives to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Damaged, defective or wrong items
If your GlowSaurus arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund, and you won't need to send anything back.

Change of mind returns
For returns that aren't due to damage or a defect, the customer is responsible for return shipping costs. Please contact us before sending anything back so we can give you the return address and instructions. Items sent back without contacting us first can't be accepted.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

Order not received
If your tracking shows no movement for an extended time or your order hasn't arrived within the delivery window shown at checkout, contact us and we'll track it down, resend it, or refund you.

Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way.

Contact us
Questions about a return? Email us at GlowSarus@gmail.com with your order number and we'll get back to you within 1 to 2 business days.